Refund policy
We gladly accept returns or exchanges
To start a return, please contact us within 14 days at info@dreamcaptureartwork.com
and send it back to us within 30 days.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
You’ll also need proof of purchase.
Conditions of return
Unfortunately, we cannot accept returns on sale items or gift cards.
Once we have your return request via email we will confirm our address you will need to send it back to in its original packaging. Returns will be at your own expense so we advise to get a proof of posting receipt as your refund will be processed upon it's return.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon arrival and email us immediately with a photo if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon arrival and email us immediately with a photo if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have through the process above and make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have through the process above and make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.